Webinars - at the HFMA Tennessee Chapter

Tennessee Trains On Tuesdays

 The healthcare industry is changing. From readmissions to ICD-10 to Accountable Care to the Patient Protection and Affordable Care Act. Hospitals and health systems are under tremendous pressure to not only keep up with the changes, but also to understand the drivers and how they affect their organizations. To strengthen its commitment to educating members, the Tennessee Chapter of HFMA is now offering Tennessee Trains on Tuesday, a once a month webinar series to discuss top trends in healthcare.

Tennessee Trains on Tuesday will occur the second Tuesday of every month and is complementary. Members who attend these sessions will walk away with key takeaways and actionable plans to keep their organizations on the path of success. Additionally, you can earn continuing education credits (CPE) by attending.

Questions about webinars should be sent to webinars@tnhfma.org.  If you’re interested in presenting a webinar, please complete our Presentation Proposal Form.


Check out our Calendar section at any time for full details and to register.



Upcoming Webinars

  • No upcoming events

Archived Webinars

  • 20 Sep 2016 11:00 AM | Ronald Gallagher (Administrator)
    Speaker: Amy Carpenter


    Summary:
    The patient experience is consistently a top concern for healthcare leaders. However, with rising financial responsibility, the patient financial experience is often an overlooked component. In this session we will bring a consumer lens to the healthcare journey to understand the gaps patients face when making financial decisions. We will benchmark healthcare with other consumer experiences and evaluate a holistic model built on collaboration across revenue cycle, marketing and beyond. Finally, we will explore the vision and results of innovators like Memorial Hermann who focused on driving digital engagement and evaluate the methods and metrics core to success.

    Learning Objectives:
    • Benchmark patient engagement practices with consumer expectations for healthcare’s financial journey; identify competencies and collaboration needed by Revenue Cycle and Marketing.
    • Define key metrics for the patient’s financial journey including self service adoption and net promoter score; create a patient success scorecard and real time surveys.
    • Explain to Revenue Cycle teams and others their unique role both in achieving higher patient loyalty and financial gains.

    Take Away:
    Recognize the enormous opportunity to engage with patients using retail tactics familiar to consumers.

    Speaker Biography:
    Amy Carpenter is a healthcare veteran with over twenty years experience across operations and sales. Prior to Simplee, she worked for prominent Healthcare IT companies including McKesson’s RelayHealth in training, implementation, and sales. Amy holds a bachelor’s degree from Louisiana State University and a master’s degree in health care management from University of New Orleans.
    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Intermediate
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 9 Aug 2016 11:00 AM | Ronald Gallagher (Administrator)
    Speakers: Karen Friemoth

    Summary:
    As a new generation of healthcare consumers enters the market and patients of all ages are being asked to pay more for medical expenses, expectations for a retail-like experience are becoming the norm. Price transparency, patient financing, payment technologies and personalized service will influence patients’ decisions about which providers to choose and which treatments to pursue. In this shifting market, healthcare providers that transform their revenue cycle to meet the financial needs of these new healthcare consumers will have an edge in attracting new patients, boosting satisfaction and loyalty with current patients, and increasing volume and revenue.

    Learning Objectives:
    • Discuss the impact changing demographics and the healthcare affordability gap are having on the industry.
    • List how other leading healthcare providers are meeting the needs of patients as consumers.
    • Identify how to boost collections through improved patient financial engagement.

    Take Away:
    Recognize the enormous opportunity to engage with patients using retail tactics familiar to consumers.

    Speaker Biography:
    Karen Friemoth has more than 13 years of experience in a broad range of revenue cycle positions. She is a Certified Revenue Cycle Representative with HFMA and is an expert in the areas of patient and consumer billing, payment processes and offerings, and patient communications. Prior to joining CarePayment, Karen served as a Regional Vice President at Emdeon.
    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Intermediate
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 12 Jul 2016 11:00 AM | Ronald Gallagher (Administrator)
    Speakers: Micky Allen and Margaret Govelitz


    Summary:
    In this session, Micky and Margaret will present a closed-loop model to revenue integrity and a process by which hospitals and health systems can increase efficiency and accuracy while optimizing legitimate reimbursement and assuring compliance. By developing a revenue integrity department, organizations are better able to implement & manage revenue cycle improvement initiatives across the health system & clinical departments, ultimately resulting in improved compliance & accurate reimbursement.

    Learning Objectives:
    • Apply a closed-loop holistic approach of revenue integrity across all departments.
    • Coordinate rapid response to root causes of challenges within core revenue functions by establishing a strong collaborative connection between clinical initiatives and charge capture updates.
    • Develop tools and processes for closed-loop systems that increase efficiency and accuracy in key revenue functions, including inpatient and outpatient billing, pharmacy billing, and EHR-Chargemaster synchronization..

    Speaker Biography:
    Micky Allen is a Client Success Manager at Craneware and works with health systems to help them achieve their financial goals. He is the former Director of Revenue Integrity for UMC Health System in Lubbock, TX. Micky brings 14 years of healthcare experience in several roles throughout the revenue cycle; these include EHR implementation, chargemaster coordination and HIPPA X12 EDI implementation. His main focus has been creating defensible pricing strategies, ensuring accurate and complete charge capture, and directing collaborative initiatives among revenue generating departments to achieve revenue integrity and compliance. Micky holds a degree in Clinical Laboratory Science and an MBA with a healthcare IT concentration.

    Speaker Biography:
    Margaret Govelitz is a Revenue Integrity Manager at St. Joseph’s / Candler Health System in Savannah, GA. The St. Joseph’s / Candler facilities have been using the Charge Master Toolkit for the past 6 months. Margaret has over 22 years experience in the Revenue Cycle arena including charge master coordination, procedure and supply pricing, and denial management. Her other health care business experiences include being a business manager for surgical services, cath and electro physiology labs, and she has also been a financial coordinator for various nursing units. Margaret brings a unique blend of hospital business and clinical understanding to the facilities she has worked at. Margaret has an A. B. in Biology and an MBA in Finance.
    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Intermediate
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 14 Jun 2016 11:00 AM | Ronald Gallagher (Administrator)
    Speaker: Andy Perry


    Summary:
    With the onset of Medicare’s Comprehensive Care for Joint Replacement, the continued proliferation of private payment bundles, and greater assumption of performance-based risk in general, hospitals have a unique challenge and opportunity—through strategic supply chain management—for competitive advantage in the marketplace. Top performing organizations are integrating physician leadership and robust information resources to engineer cost out of care. Laggards are not. This presentation will utilize Pearlson and Saunders’s Information Systems Strategy Triangle1 as an effective method for assessing and remedying disagreement between business strategy, people strategy, and information strategy. This presentation will walk through the ghosts of healthcare past—using The Information System Strategy Triangle—to uncover vestiges of cost-based reimbursement, outsourced contracting, and transactional management that plague and inhibit an organization’s competitiveness and growth. Participants will examine Medicare market and cost report insights to quantify the impact that strategic supply chain management has on an organization and evaluate their current state.

    Learning Objectives:
    • Identify traditional supply chain practices that inhibit an organization’s competitiveness and growth.
    • Discuss the Information System Strategy Triangle to evaluate business, people, and information strategy.
    • Utilize Medicare and cost report data to quantify impact of strategic sourcing on organization.

    Take Away:
    A schema through which to position the supply chain organization for bundled payments and risk based contracting.

    Speaker Biography:
    Andy Perry, Co-Founder & CEO at Curvo Labs, has spent over 15 years working to engineer deals that improve the value of healthcare. Andy founded and spent eight years running his own healthcare supply chain consulting practice before leading supply chain management for one of his hospital clients. Andy has published articles on healthcare supply chain strategy and management as well as entrepreneurship for The Journal of Healthcare Finance, Cost Management and the Evansville Business Journal. He taught macroeconomics as an adjunct faculty member at the University of Evansville. Andy holds a Bachelor of Arts degree in Economics and a Master of Business Administration degree, both from the University of Southern Indiana.
    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Intermediate
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 10 May 2016 11:00 AM | Ronald Gallagher (Administrator)
    Speaker: Chad Powers

    Video:

    Summary:
    Landmark reform, an uncertain economy, the evolution of the health-care consumer, and a record number of consolidations are causing great bottom line challenges for hospital leaders. A more granular approach to identifying additional sources of revenue is now critical for success. Tightly managing all aspects of the revenue cycle, including specialty reimbursement categories, is no longer a luxury. This presentation delves into the science of specialty reimbursement with a particular emphasis on Motor Vehicle Accidents.

    Learning Objectives:
    • Discuss the importance of non-standard revenue niches
    • Discuss relevant demographic and trends of, Motor Vehicle Accident claims and their impact on healthcare
    • List 5 emerging trends related to Motor Vehicle Accidents and identify how hospital revenue cycle teams should adapt in preparation

    Take Away:
    An effective strategy for managing motor vehicle accidents is no longer an optional decision for revenue cycle executives.

    Speaker Biography:
    Mr. Powers has worked for Franklin, TN based Medical Reimbursements of America, Inc. (MRA) for more than six years. In his current role, he serves as General Counsel and manages the Legal Department and Compliance at MRA. In addition to his corporate legal responsibilities, Mr. Powers advises on operational issues including managed care, ERISA, Medicare/Medicaid, MSP Compliance, workers’ compensation, third-party recoveries as well as HIPAA/HITECH compliance. Given the complexity of changes in health care, Mr. Powers provides educational and training events to professional associations in the industry and to hospital employees nationwide.
    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Intermediate
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 12 Apr 2016 11:00 AM | Ronald Gallagher (Administrator)
    Speaker: Mark Brennan

    Slide Deck:

    Summary:
    This webinar will present:
    - Background on TCPA, which defines lawful ways to communicate with patients in a mobile world (outlining the scope and rationale for its rules) and what you need to know now (including sample disclosure and consent language) to reach patients lawfully, efficiently and economically.
    - Guidelines for Fair and Truthful Lending and use of patient information when you or your business associates provides longer-term payment plans, including sample disclosure language.
    - How patient-friendly, interest-free products will compliment your financial assistance program and drive greater patient satisfaction and loyalty.

    Learning Objectives:
    • Describe how to properly utilize efficient and effective means to reach patients in regard to the new implications of the Telephone Consumer Protections Act
    • Identify and avoid unfair and deceptive acts and practices in compliance with the Fairness and Truth in Lending (Equal Credit Opportunity, Truth in Lending, Fair Credit Reporting) Acts
    • Complete privacy disclosures on use of patient information to ascertain and present optimum payment plans

    Take Away:
    Sample disclosure and consent language to use in your patient-facing materials (e.g., admissions forms).

    Speaker Biography:
    Mark Brennan is a partner in the global communications group at Hogan Lovells, where he focuses on consumer protection and new technologies. He leads the firm’s Telephone Consumer Protection Act policy and regulatory compliance practice and works closely with the firm’s class action litigation team on TCPA defense and other cases. In addition to his TCPA and telemarketing experience, Mark advises clients on a variety of consumer protection matters, including federal and state data privacy and security issues, the regulation of mobile technologies, E-SIGN, and other communications issues.

    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Basic
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 8 Mar 2016 10:00 AM | Ronald Gallagher (Administrator)
    Speaker: Mario Feher


    Summary:
    This webinar will present an overview of Medicare Advantage Shadow Billing, the challenges, and best practices related to Shadow Billing.

    Learning Objectives:
    • List the types of Medicare Advantage plans
    • Describe the purpose of Shadow Billing
    • List the best practices for Shadow Billing

    Take Away:
    Stay current on Shadow Billing trends and issues. Don’t allow yourself to miss out on monies owed to you.

    Speaker Biography:
    Mario Feher has over 17 years of experience exclusively in the healthcare industry including finance and operations. He has a deep understanding of third party reimbursement issues and extensive experiences in revenue recovery. Additionally, he has provided process improvement services surrounding labor and non-labor areas within hospital organizations. Mario also implemented expected reimbursement systems and identified payment discrepancies as well as modeled complex managed care contracts.Mario earned his Master of Science in Health Administration, from Saint Joseph’s University in Philadelphia, PA. He earned his Bachelor of Science at King’s College, Wilkes-Barre, Pennsylvania. Mario is a member of the Florida Chapter of Healthcare Financial Management Association. 

    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Basic
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 9 Feb 2016 10:00 AM | Ronald Gallagher (Administrator)
    Speaker: Nick Hilger

    Video:

    Summary:
    Now that Value-Based Reimbursement is a reality, Health Systems need to take a serious look at their Fee-For-Service revenue cycle IT platforms and plan for the ultimate changes underway. This Presentation will examine the new approaches and provide insights into not only how the contracting will evolve, but also offer constructive approaches and strategies to improve preserve, protect, and improve the bargaining position of the Health System. The discussion will address the Managed Care Contracting strategies and the downstream implications for the Patient Financial Services team and the Financial Reporting teams. Participants will also learn about key clinical interfaces that will impact the traditional financial transaction sets.

    Learning Objectives:
    • Discuss the critical elements included in Value-based Contracting by third party payers.
    • Identify gaps in current revenue cycle resources and applications to track, monitor and adjudicate Value based payments.
    • Identify VBP data required for clinical staff retrieval.

    Take Away:
    An ability to understand Revenue cycle implications of VBP.

    Speaker Biography:
    Nick Hilger is a Partner with JDA eHealth Systems, a Revenue Cycle Middleware solution provider to Hospitals and Physicians. Nick spent the majority of his professional life as the CEO of Health Systems in Minnesota (Allina and HealthEast), Colorado (HealthOne), and Illinois (Columbia/HCA). Following his Health System leadership, he advised and launched start-up health service ventures, including United Surgical Partners. He was a Principal with Dorsey & Whitney, a Legal/Consulting firm and advised major Health Systems in the area of Hospital / Physician partnerships and joint ventures. Immediately prior to joining JDA he was a senior executive at United Health Group working in strategic outreach to Health Systems. He has deep strategic and operational experience in multiple Healthcare industry sectors. Mr. Hilger received his BA in Finance from the College of St. Thomas, St. Paul Mn., and his MHA from the University of Minnesota. He also completed the Program in Management Development at the Harvard Business School.

    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Basic
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 12 Jan 2016 10:00 AM | Ronald Gallagher (Administrator)
    Speaker: Teresa Copeland

    Summary:
    With increasing patient financial responsibility and the shift from volume- to value-based payments, provider organizations need the right revenue cycle management processes in place to collect patient payments effectively, and improve operational and financial performance while strengthening relationships with patients.

    Knoxville Orthopedic Surgery Center (KOSC), a high-volume ASC based in Tennessee, sought to become more patient-centric to reduce reimbursement delays while providing high-quality care. As a result, KOSC implemented both technology and best practice strategies, such as optimized front-office workflow processes and patient-friendly payment alternatives, to increase collections at the time of service and boost patient satisfaction.

    During this webinar, Teresa Copeland, Director of Managed Care/Contracting, will explain the impact that increased patient responsibility has on providers and explore strategies that healthcare finance professionals at provider organizations can employ to improve office workflow and ensure back and front office success. Additionally, the presenter will demonstrate the importance of supporting patients’ demands for multiple payment options, and will touch on e-commerce strategies to collect more money upfront and help patients understand the costs associated with the care they are receiving. Drawing from real-life examples, attendees will be well equipped to apply what they have learned within their organizations, helping to reduce A/R days, and improve their overall operational and financial performance.

    Learning Objectives:
    • Discuss the impact that increased patient financial responsibility has on providers of all sizes.
    • Discuss how healthcare finance professionals can respond to shifting reimbursement policies and increased patient demands, maximizing revenue and productivity in their organization.
    • Describe methods to make it easier for patients to make payments (i.e. payment plans, automatic deductions, electronic statements, and other online options) and ultimately for providers to get paid quickly and accurately.
    • Identify best practices and technology that providers can apply to evolve their patient payment process, improve office efficiencies and boost patient satisfaction while continuing to focus on quality outcomes.

    Speaker Biography:
    Teresa Copeland is the Director of Managed Care/Contracting at Knoxville Orthopedic Surgery Center (Ortho Tennessee), a 50+ physician group with 9 practice locations and physical therapy, orthotics and MRI services. With more than 38 years of experience in orthopedic practice management, Copeland’s expertise spans all facets of the practice, including clinical, billing and collections, contracting, and facility start up. In her current position, she is responsible for managed care contracting for the physician practice and the ambulatory surgery facility. She also serves in a wide variety of other roles, including as the billing, collections and operations consultant; the risk manager for property and medical malpractice; the supervisor the MRI Department; and the construction liaison for three new practice facilities and one ambulatory surgery facility.

    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Basic
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
  • 16 Dec 2015 10:00 AM | Ronald Gallagher (Administrator)
    Speakers: Bob De Luca, CPA,CFF

    Summary:
    In response to unprecedented change in the healthcare landscape resulting from comprehensive payment reform, a shift in focus from volume to value and an increased sense of consumerism in the marketplace, many hospitals and health systems have embarked on a robust physician practice acquisition strategy. As such, both primary care and specialty physician practices are being sought by hospitals with the intent of developing more fully integrated networks to provide high quality, more cost-effective and better coordinated care to its patient population. During this webinar, we will discuss the underlying reasons why both hospital and physician providers are pursuing this integration path, the issues inherent to the transaction itself; namely the acquisition due diligence process and the various practice valuation methodologies and, ultimately, the integration process on both a short and long term basis. RECOMMENDED FOR: Operations and Finance executives, physician practice administrators and internal counsel.

    Learning Objectives:
    • Identify the Underlying Reasons for Enhanced Activity in the Physician Practice Acquisition Marketplace.
    • Describe the Acquisition Due Diligence Process.
    • Discuss the Various Physician Practice Valuation Methodologies.

    Take Away:
    How connecting existing or planned continuous improvement efforts to employee suggestion programs can maximize cost savings and operational efficiencies throughout an organization while engaging front line employees at all levels and opening up an organization to new ways of thinking.

    Speaker Biography:
    Bob De Luca has over 25 years of experience exclusively in the healthcare industry and is the leader of IMA Consulting’s Regulatory Consulting Practice. Bob has extensive expertise in Medicare regulatory matters including both prospective and cost-based payment system issues, development and implementation of compliance related initiatives, and hospital merger and acquisition related matters. He has provided expert witness testimony at PRRB hearings, represented numerous provider clients in appeals at both the Medicare fiscal intermediary and CMS Regional and National levels, and has assisted many providers and their legal counsel in responding to various OIG/DOJ investigations. Bob earned his Bachelor of Science in Accounting from Saint Joseph’s University. He is a Certified Public Accountant in the Commonwealth of Pennsylvania. Bob’s professional affiliations include the American Institute of Certified Public Accountants, the Pennsylvania Institute of Certified Public Accountants, and the American Health Lawyers Association. Bob was the 2002-2003 President of the Metropolitan Philadelphia Chapter of the Healthcare Financial Management Association (HFMA).

    Field of Study: Specialized Knowledge
    Delivery Method: Group Internet Based
    Program Level: Basic
    Prerequisite(s): None
    Advanced Preparation: None
    Cost: Free
    CPE Hours: 1.0 Hours CPE
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